Housing Service: Competence and Conduct Policy

Overview

This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing. Help us shape the standards we expect from Housing staff. We want to make sure our Housing services work well for you.

The Government has introduced a new standard for social housing providers, focusing on the skills, behaviours and professionalism of staff. In response, we are developing a Housing Competence and Conduct Policy, which will set out what residents should expect from our staff.

While many of these expectations are already covered by existing council policies and professional standards, it’s important that they also reflect what matters most to residents. That’s why we want to hear from you.

Your feedback will help us shape:

  • The behaviours and qualities we expect from Housing staff

  • Training and development priorities

  • Customer service standards

Overview

This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing. Help us shape the standards we expect from Housing staff. We want to make sure our Housing services work well for you.

The Government has introduced a new standard for social housing providers, focusing on the skills, behaviours and professionalism of staff. In response, we are developing a Housing Competence and Conduct Policy, which will set out what residents should expect from our staff.

While many of these expectations are already covered by existing council policies and professional standards, it’s important that they also reflect what matters most to residents. That’s why we want to hear from you.

Your feedback will help us shape:

  • The behaviours and qualities we expect from Housing staff

  • Training and development priorities

  • Customer service standards