Housing Service: Repairs and Maintenance Policy survey

Why are we seeking your views?
This consultation aims to ensure that our policy is effective in supporting us to address repairs and maintenance issues in residents’ homes. We want to hear your thoughts on whether the policy is clear, meets your expectations, and if there are areas for improvement.

What do we hope to achieve?
Through this consultation, we aim to:

• Ensure that the Repairs and Maintenance policy reflects the needs of residents.
• Identify areas of the policy that may require clarification or improvement.
• Ensure the policy offers enough information about how we will support residents who are vulnerable, have health conditions or disabilities

Your input will directly influence the final version of the Repairs and Maintenance policy, ensuring it aligns with the experiences and needs of our residents.

When completing the survey:

• please do not include any personal information in your answers.- for example name, address, phone number, email
• please do not use this survey to report a repair

If you need to report a repair please call us on 0208 496 3000 or visit our 'Report a repair' website page for more information.