Housing Service: Resident Engagement Strategy

This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing. We want to hear how you would like to have a say on the housing services that affect your home, neighbourhood and community. Your feedback will help us develop our new Housing Resident Engagement Strategy.

Resident involvement means helping to shape services such as repairs, building safety, estate services, customer service, and future improvements to homes and neighbourhoods.

Whether you've been involved before or this is your first time sharing your views, we'd like to hear from you. Your feedback will help us understand what's working well, what could be improved, and how we can make it easier for residents to influence housing services and decisions.

We'll use the results to shape our future approach to resident engagement and improve the ways residents can get involved and have their voices heard.

The survey takes around five minutes to complete.

Why take part?
Your feedback will help us:

  • Improve and influence housing services

  • Better understand and remove barriers to getting involved

  • Create more flexible and accessible opportunities that work for different people

  • Shape our future Resident Engagement Strategy

  • Ensure residents have a stronger voice in decisions that affect them

Current ways you can get involved
There are lots of ways you can help shape housing services, including:

  • Joining focus groups and workshops

  • Attending local meetings and engagement events

We also offer:

This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing. We want to hear how you would like to have a say on the housing services that affect your home, neighbourhood and community. Your feedback will help us develop our new Housing Resident Engagement Strategy.

Resident involvement means helping to shape services such as repairs, building safety, estate services, customer service, and future improvements to homes and neighbourhoods.

Whether you've been involved before or this is your first time sharing your views, we'd like to hear from you. Your feedback will help us understand what's working well, what could be improved, and how we can make it easier for residents to influence housing services and decisions.

We'll use the results to shape our future approach to resident engagement and improve the ways residents can get involved and have their voices heard.

The survey takes around five minutes to complete.

Why take part?
Your feedback will help us:

  • Improve and influence housing services

  • Better understand and remove barriers to getting involved

  • Create more flexible and accessible opportunities that work for different people

  • Shape our future Resident Engagement Strategy

  • Ensure residents have a stronger voice in decisions that affect them

Current ways you can get involved
There are lots of ways you can help shape housing services, including:

  • Joining focus groups and workshops

  • Attending local meetings and engagement events

We also offer:

  • Housing Service: Housing Resident Engagement Strategy

    GDPR and data sharing consent 
    The information you provide will be processed in accordance with UK GDPR and Data Protection legislation. Your responses will be used to help develop Waltham Forest Council's Resident Engagement Strategy and improve resident engagement activities. For more information about how we use and store your data, please see our Privacy Notice. 

    Waltham Forest Council is working with an independent consultant to support the development of the Resident Engagement Strategy. To help with this work, relevant survey responses may be shared with the consultant in accordance with data protection requirements. 

    Thank you for completing this survey
    Your feedback will help us develop resident involvement opportunities that are more accessible, inclusive, and meaningful. We will use the results to improve how residents can influence housing services and ensure residents have a stronger voice in decisions that affect their homes and communities. 

    Take Survey