We Worked Together, We Said, We Created

Residents didn’t always know who their social worker was or how to reach them.


We said: People need clear, simple information about who to contact and when.

We did: We designed simple template letters for when support starts, changes, or ends. These were approved and added to the system for staff to use.



Some social care words felt outdated or negative.


We said: Language should feel respectful and kind, not clinical or judgemental.

We did: We ran a “Language That Cares” session with staff to choose kinder, more accurate terms.



Some Adult Social Care documents were too complicated or unclear.


We said: Information should be easy to understand for everyone, including people with learning disabilities or communication needs.

We did: We co-wrote the “Participation, Engagement and Co-Production Strategy” and “A Guide to Your Personal Budget”. We also co-created Easy Read versions of the:

  • Participation, Engagement and Co-Production Strategy

  • Introduction to Adult Social Care Leaflet

  • Adult Safeguarding Leaflet

  • Home Adaptations and Occupational Therapy Leaflet

  • Consent Form and Financial Consent Form



Hiring choices could be made better if residents were involved and heard.


We said: People with lived experience should help choose the staff who support them.

We did: We joined interview panels, wrote questions, and scored candidates alongside managers, including for:

  • Participation Worker Interviews

  • Adult Review Team Social Worker Interviews

  • Strategic Director of Adult Services Interviews

  • Open University Social Work Apprentice Interviews

  • Assisted and Supported Year in Employment Interviews

We asked questions like “What do you need to be aware of when visiting a person’s home?”

Result: We now shape hiring choices. This helps make sure new staff share our values and care about co-production.

Residents didn’t always know who their social worker was or how to reach them.


We said: People need clear, simple information about who to contact and when.

We did: We designed simple template letters for when support starts, changes, or ends. These were approved and added to the system for staff to use.



Some social care words felt outdated or negative.


We said: Language should feel respectful and kind, not clinical or judgemental.

We did: We ran a “Language That Cares” session with staff to choose kinder, more accurate terms.



Some Adult Social Care documents were too complicated or unclear.


We said: Information should be easy to understand for everyone, including people with learning disabilities or communication needs.

We did: We co-wrote the “Participation, Engagement and Co-Production Strategy” and “A Guide to Your Personal Budget”. We also co-created Easy Read versions of the:

  • Participation, Engagement and Co-Production Strategy

  • Introduction to Adult Social Care Leaflet

  • Adult Safeguarding Leaflet

  • Home Adaptations and Occupational Therapy Leaflet

  • Consent Form and Financial Consent Form



Hiring choices could be made better if residents were involved and heard.


We said: People with lived experience should help choose the staff who support them.

We did: We joined interview panels, wrote questions, and scored candidates alongside managers, including for:

  • Participation Worker Interviews

  • Adult Review Team Social Worker Interviews

  • Strategic Director of Adult Services Interviews

  • Open University Social Work Apprentice Interviews

  • Assisted and Supported Year in Employment Interviews

We asked questions like “What do you need to be aware of when visiting a person’s home?”

Result: We now shape hiring choices. This helps make sure new staff share our values and care about co-production.