Housing Service: Mechanical and Electrical contractor consultation

Consultation has concluded

Consultation has concluded
Thank you for your feedback. The consultation for this policy has now closed.

Overview
We would like to hear from Waltham Forest residents, particularly those living in council-owned or council-managed housing.

This consultation is for council tenants, leaseholders, and shared owners to share your views and suggestions on the upcoming re-procurement of the Mechanical and Electrical (M&E) contract. Your feedback will help us shape how these essential services are delivered in the future.

What is the M&E contract?
The council’s Housing Service currently delivers Mechanical and Electrical services through a long-term contract with Aston Group. This contract covers repairs, call-outs, and replacements for a wide range of services that help keep your homes safe and comfortable. These include:

  • Gas central heating
  • Lifts
  • Door entry systems
  • Fire alarms
  • Boosted the cold water supply to flats in high-rise blocks
  • Sprinklers
  • Water hygiene (checking tanks and monthly water monitoring)
  • Communal heating systems

Other areas include:

  • TV aerials
  • Emergency lighting testing
  • Periodic electrical checks
  • Automatic gates
  • Domestic smoke detectors
  • Dry risers (for London Fire Brigade usage for high-rise buildings)

Why are we consulting?
The current contract is due to be renewed on 1 April 2027, and we want to understand your experience with the existing service:

  • What has worked well?
  • What could have been better?
  • What would you like us to consider when planning the new contract?

Your feedback will help us improve the delivery of services after the renewal date.

IMPORTANT NOTE: This consultation only applies to the services listed above. Please do not include comments about plumbing or general building repairs and maintenance, as these will be consulted on separately.

Consultation period
Resident consultation took place between Monday 8 December 2025 and Monday 12 January 2026.

Consultation has concluded
Thank you for your feedback. The consultation for this policy has now closed.

Overview
We would like to hear from Waltham Forest residents, particularly those living in council-owned or council-managed housing.

This consultation is for council tenants, leaseholders, and shared owners to share your views and suggestions on the upcoming re-procurement of the Mechanical and Electrical (M&E) contract. Your feedback will help us shape how these essential services are delivered in the future.

What is the M&E contract?
The council’s Housing Service currently delivers Mechanical and Electrical services through a long-term contract with Aston Group. This contract covers repairs, call-outs, and replacements for a wide range of services that help keep your homes safe and comfortable. These include:

  • Gas central heating
  • Lifts
  • Door entry systems
  • Fire alarms
  • Boosted the cold water supply to flats in high-rise blocks
  • Sprinklers
  • Water hygiene (checking tanks and monthly water monitoring)
  • Communal heating systems

Other areas include:

  • TV aerials
  • Emergency lighting testing
  • Periodic electrical checks
  • Automatic gates
  • Domestic smoke detectors
  • Dry risers (for London Fire Brigade usage for high-rise buildings)

Why are we consulting?
The current contract is due to be renewed on 1 April 2027, and we want to understand your experience with the existing service:

  • What has worked well?
  • What could have been better?
  • What would you like us to consider when planning the new contract?

Your feedback will help us improve the delivery of services after the renewal date.

IMPORTANT NOTE: This consultation only applies to the services listed above. Please do not include comments about plumbing or general building repairs and maintenance, as these will be consulted on separately.

Consultation period
Resident consultation took place between Monday 8 December 2025 and Monday 12 January 2026.

  • CLOSED: This survey has concluded.

    Housing Service: Mechanical and Electrical contractor consultation

    Why are we seeking your views? 
    The current contract is due to be renewed on 1 April 2027, and we want to understand your experience with the existing service:

    • What has worked well?
    • What could have been better?
    • What would you like us to consider when planning the new contract?

    Your feedback will help us improve the delivery of services after the renewal date. 

    IMPORTANT: This consultation only applies to the services listed above. Please do not include comments about plumbing or general building repairs and maintenance, as these will be consulted on separately.

    When completing the survey, please do not include any personal information in your answers, such as your name, address, phone number, or email.

    Consultation has concluded