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This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing.
We are seeking your feedback on the proposed Rent Collection Policy, which aims to ensure fairness, efficiency, and support for tenants to sustain their tenancies.
The Housing Rent Collection Policy outlines:
How the council collects rent from tenants, using a clear and fair method.
The support available for tenants paying rent, including help with benefits and financial advice.
How the policy promotes fairness and helps residents to sustain their tenancies.
Summary
The Rent Collection Policy sets out how the council manages rent collection. It focuses on fairness, efficiency, and supporting tenants to sustain their tenancies. The policy includes preventative measures, welfare support, and partnership working to reduce arrears and promote financial inclusion.
Before completing the survey, please read the draft Rent Collection Policy.
Overview
This consultation is for Waltham Forest residents, especially those living in council-owned or managed housing.
We are seeking your feedback on the proposed Rent Collection Policy, which aims to ensure fairness, efficiency, and support for tenants to sustain their tenancies.
The Housing Rent Collection Policy outlines:
How the council collects rent from tenants, using a clear and fair method.
The support available for tenants paying rent, including help with benefits and financial advice.
How the policy promotes fairness and helps residents to sustain their tenancies.
Summary
The Rent Collection Policy sets out how the council manages rent collection. It focuses on fairness, efficiency, and supporting tenants to sustain their tenancies. The policy includes preventative measures, welfare support, and partnership working to reduce arrears and promote financial inclusion.
Before completing the survey, please read the draft Rent Collection Policy.
This consultation aims to understand how the Housing Rent Collection Policy affects residents, particularly those in council-owned or managed homes. We would like to hear your thoughts on whether the policy is clear, meets your expectations, and if there are areas for improvement. Your feedback will help ensure that the policy is effective, fair, and aligned with community needs.
What do we hope to achieve?
Through this consultation, we aim to:
Ensure the policy reflects the concerns and needs of residents.
Identify areas of the policy that may require clarification or improvement.
Gather feedback on how we can better support residents with rent collection related concerns.
Your input will directly influence the final version of the Housing Rent Collection Policy, ensuring it aligns with the experiences and expectations of the community.
When completing the survey:
Please do not include any personal information in your answers, such as your name, address, phone number, or email address.
How to submit your feedback
Please submit your feedback by 12noon on 1 May 2026.
